Question 1

What areas do you serve?

Accepted Answer

We serve homes and small businesses throughout Greater Milwaukee — including Bay View, the East Side, Wauwatosa, Shorewood, Whitefish Bay, West Allis, and surrounding suburbs. Not sure if you're in our area? Send us your ZIP code and we'll let you know.

Question 2

How much does a cleaning cost?

Accepted Answer

Pricing depends on the size of your space, the type of cleaning (recurring, deep, move-in/out), and frequency. After you submit a quote request, we'll follow up within a few hours with flat, honest pricing — no surprise upsells.

Question 3

Are you insured?

Accepted Answer

Yes. Back to Basics Cleaning Service is fully insured, and every team member is vetted before stepping into your home.

Question 4

What products do you use?

Accepted Answer

We use eco-friendly, pet- and kid-safe products by default. If you have specific products you'd like us to use, or sensitivities/allergies we should know about, just let us know.

Question 5

Do I need to be home during the cleaning?

Accepted Answer

Not at all. Most of our clients give us a key, code, or lockbox access. We treat your home like our own and lock up when we leave.

Question 6

How do I schedule or change a cleaning?

Accepted Answer

Request a free quote on our home page or call (414) 284-7515. Once you're a client, you can text or email anytime to adjust your schedule.

Question 7

What if I'm not happy with the clean?

Accepted Answer

We back every visit with a satisfaction guarantee. If something isn't right, let us know within 24 hours and we'll come back and re-clean the area free of charge.

Question 8

Do you bring your own supplies?

Accepted Answer

Yes — we arrive fully equipped with all supplies and equipment. You don't need to provide anything.

Question 9

How do I pay?

Accepted Answer

After each cleaning, we'll send you an invoice. Payment is due within 24 hours of receiving the invoice.

Question 10

Can you handle move-in or move-out cleans?

Accepted Answer

Absolutely. Move-in/move-out cleans are one of our specialties — perfect for landlords, tenants, and anyone wanting a fresh start in a new place.

Questions, answered.

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